Subscription Cancellation Request Form Template

Subscription cancellation request form

Use this form template to allow your customers to request a cancellation. Collect their basic information, account details, cancellation reason, date, and optionally some feedback as well.

28 downloads

7 fields

Secure
GDPR-compliant
Mobile-friendly
WCAG2-compliant
Blazing fast
Customizable

Traditional layout

This form uses a traditional single-page layout. Traditional layouts are ideal for support forms where efficiency is more important than conversion.

Cancellation insights

Running a field analysis on cancellation reasons can provide truly valuable insights. This allows you to pinpoint trends, and gauge common reasons. Ideal for reducing churn.

Horizontal bar chart showing the distribution of responses for the multiple choice field 'Reason for cancellation' — Field analysis

Common questions

Can I customize the fields in this template?

Yes, you can customize the fields in this template. You can add new fields, remove existing ones, or change the order of the fields to better suit your needs.

How do I share this form with my customers?

You can share the form by sending a link to your customers. You can also embed the form on your website or share it via email or social media.

What happens after the form is submitted?

You can configure email notifications to get emails when the form is submitted. Alternatively, you can use a workflow (like Zendesk, or Salesforce) to create new tickets when the form is submitted.

Can I set up an automatic reply after submission?

Yes, you can set up an automatic reply to acknowledge receipt of the cancellation request. This can reassure your customers that their request has been received and is being processed.

Will I be able to collect feedback from users?

Yes, there is a specific field in the form where users can provide feedback. Collecting feedback can help you understand the reasons for cancellations and improve your services.

Is there an option to review terms and conditions?

Yes, the form includes a section for terms and conditions. Users can review and agree to these terms before submitting their cancellation request.

How secure is the form data?

The form data is secured using industry-standard encryption methods. Your customers' information is safe and protected from unauthorized access.