Refund request form
Use this multi-step form template to allow your customers to request a product refund. Collect information about the customer, their order number, order date, reason for refund (with dependent fields shown based on the selected reason), open-ended details, their communication with support, and any other feedback. Lastly, show a confirmation page with previously entered information.
Common technical issues
Run a field analysis to learn about the most common technical issues that lead to refund requests. Share this information with your development team to cut down on refunds and improve purchase satisfaction :)
Create a ticket in Zendesk, or Front
Formcrafts offers a native integration with Zendesk. Turn new refund requests into Zendesk tickets, with support for custom fields and file attachments. Don't use Zendesk? Formcrafts also integrates with Freshdesk, Front, HubSpot, and Salesforce.
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