Return merchandise authorization (RMA) form
Free form template to collect RMA requests efficiently. Easily gather order number, product name, reason for return, return type, quantity, purchase date, proof of purchase, and comments. Easily configure this form to create a ticket in Zendesk, Freshdesk, or Front app.
What is an RMA form?
An RMA (Return Merchandise Authorization) is part of the process for returning a product to receive a refund, replacement, or repair during its warranty period. It also allows the vendor a chance to resolve issues, like improper installation, before the product is returned, helping avoid costly returns and benefiting both the customer and the vendor.
Some use cases
- E-Commerce:
Customer returns a defective smartphone for a replacement.
- Apparel:
Customer returns a wrongly shipped clothing item for an exchange.
- Industrial:
Customer returns a faulty machine part for a credit.
- Home Goods:
Customer requests a return and refund for a damaged refrigerator received.
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