Technical Support Request Form Template

Technical support request form

Use this minimal technical support request form template to allow users to report bugs, make suggestions, report performance and other issues. This template asks for issue type, priority, software version, supporting attachments, and other questions specific to the issue. Feed new requests into Zendesk, Freshdesk, Salesforce, or a Google Sheet.

80 downloads

16 fields

'Technical support request form' form with various input fields and a submit button

Secure
GDPR-compliant
Mobile-friendly
WCAG2-compliant
Blazing fast
Customizable

Form use cases

This template is designed to report software issues, and can easily be adapted for different industries, and even non-software issue reporting:

Healthcare:
Clinics use the form for staff to report issues with patient management software.
Education:
Schools implement the form for students to submit IT help requests for online portals.
Manufacturing:
Plants utilize the form to report technical problems with production line equipment.

Conditional fields

The support form is highly adaptive to user input, thanks to its use of extensive conditional logic. The form shows the correct set of fields for each issue type. Some issue types (example bug report) can then have further nested dependent fields.

Screenshot uploads

This template contains a field which allows users to upload screenshots to demonstrate the issue they are facing. This field can be customized, and you can also allow users to upload other files such as error logs.

Field insights

Field analytics offer valuable insights about form interactions. For example we could run a field analysis on the software version field, relating to bug repots and use that to determine if certain software versions face more issues than others. This information can help drive better product decisions.